Frequently Asked Questions
Shipping
I just placed an order. When will it be shipped?
Our standard delivery time is 3-7 working days.
What is the standard shipping fee?
We offer free shipping on orders above PKR 3000. Orders under PKR 3000 have a shipping fee of PKR 200.
Will I receive a confirmation after placing my order?
You will receive an order confirmation email right after placing your order. Please ensure you type in the correct email address to prevent miscommunication.
How do I track my order?
Changing or cancelling orders
Can I cancel my order?
Send us an email at sales@keratinkube.com
with the subject line CANCEL.
Make sure to include your name, email, and order number.
👉 Tip: The easiest way is to just reply to your order confirmation email and mention you’d like to cancel.
I entered the wrong address. How can I fix it?
No worries — if you’ve entered the wrong shipping address, just email us at sales@keratinkube.com
within 12 hours of placing your order.
Please include your order number and the correct address so we can update it before your order ships.
Payments
How do I pay for my order?
💡 Need help? Just email us at sales@keratinkube.com and our team will assist you.
Returns & refunds
Return & Refund Policy
Contact us
How can I contact you?
The quickest way to reach us is by emailing sales@keratinkube.com or using the Contact Us form on our website. We reply within 24 hours.
📱 You can also connect with us on Instagram and Facebook for quick support.
💬 For real-time help, our live chat is available:
Monday – Sunday | 9 AM – 6 PM (PKT)
Messages sent outside business hours will be answered by email the next day.
🔹 To get the fastest response, please use only one contact method. Sending the same request through multiple channels may cause delays.